Terms of Service

 

📃 Safelight Communications Ltd – Terms and Conditions

(Effective as of March 1st, 2025)

These Terms and Conditions govern all services provided by Safelight Communications Ltd. By submitting a work order or using our services, you agree to these terms in full.

🖥️ General Service Terms

  • Service Acceptance: All devices are received as-is. Quotes exclude hardware replacement unless otherwise stated.

  • Additional Services: We’ll contact you for approval before performing additional work. Extra charges will apply.

  • Policy Updates: Terms may change without prior notice. Acceptance is implied upon work order creation.

  • Right to Refuse: Safelight reserves the right to decline service deemed unfeasible or non-compliant with our policies.

💳 Payment Terms

  • Full Payment Due upon pickup or delivery.

  • Accepted Payments: Visa, MasterCard, cash, certified cheques, or business cheques. No personal cheques.

  • Taxes: All sales and services are subject to applicable BC taxes.

  • On-Site Payments: Our technicians carry mobile payment terminals for secure, contactless transactions.

💾 Data & Liability Disclaimer

  • Data Responsibility: Customers must back up their data. Safelight is not liable for data loss during repair.

  • Data Recovery: We offer advanced recovery tools, but success is not guaranteed. Outcomes may vary.

  • Liability Waiver: By requesting service, you release Safelight from responsibility for unrecovered or lost data.

🔐 Privacy & Data Access

  • Confidentiality: We do not access or share your files unless required for service or by law.

  • Consent for Access: For data transfers or recovery, we’ll seek your consent whenever possible.

  • Emergency Access: If we’re unable to reach you and data access is necessary, we may proceed to complete the repair.

  • Security Bypass: Safelight may remove system passwords or security features to complete work, as needed.

🛡️ Malware & Virus Removal

  • No Guarantee: Virus or malware removal does not guarantee future protection.

  • 30-Day Re-clean (at our discretion): Limited support may be offered if reinfection occurs within 30 days (excluding user-related causes).

♻️ Equipment Recycling

  • Final Disposal: Recycled items are non-returnable.

  • Data Devices: Customers are responsible for retrieving any storage devices prior to recycling.

  • Secure Wipe: Functional drives will be securely wiped. Non-functional drives may not be.

  • Parts Disposal: Old or faulty parts are discarded at pickup and cannot be retrieved.

⚠️ Limitations of Liability

  • Pre-existing Issues: We are not responsible for unrelated hardware/software issues.

  • Third-Party Products: We are not liable for compatibility problems with third-party items not supplied by Safelight.

🔄 Changes to Terms

Terms and conditions may be updated periodically. The most current version will be available on our website or by request at our office.

📬 Contact Us

Email: sales@safelight.ca
Phone: (604) 451-7977
Address: 7062 Merritt Ave, Burnaby, BC V5J 4R6

Thank you for choosing Safelight Communications Ltd.